Are TireDirect's business operations still going strong?
We are 99% up and running getting your tires delivered straight to your location, in compliance to the highest health and safety standards as well as the most recent Government e-commerce regulations. All requests for quotations are welcome with our teleworking tire and wheels experts either through our online chat room or by telephone at 1-855-380-5285.
Should I expect any delay for my delivery?
There are no expected delays on deliveries. All our shipping services are still fully operational with the same pre-crisis capacities. All deliveries now occur on a contactless basis, without any signature for tires and wheels.
Plus, upon customer agreement, tires and wheels will be deposited in a secure location to avoid any potential exposure with the carrier.
What sanitary precautions has TireDirect implemented to protect its employees and customers?
Our main goal is slowing down the COVID-19 propagation. In order to do so, the following health measures are in place:
- Customer service employees are working from home
- Shipping staff members handle tires wearing gloves and check in the warehouse during key periods in order to avoid extended contact periods and to enforce social distancing rules (2 meters).
- Employees must wash their hands before entering and exiting the warehouses.
- Work areas and equipment are cleaned on a daily basis.
- All communications among business employees occur by either telephone, video conferencing or e-mail.
We are stronger together!
We are conscious that this period can be difficult for most of our clients. Therefore, our team stays at your entire disposal for preparing your orders, according with your requirements and needs.
Feel free to share your request and our team will be pleased to help you. In addition, knowing that the financial status of some people can turn out rather precarious, our multiplan installment service is entirely available in order to postpone your new tire set payment.
Take care of yourself and your loved ones!